Return Policy

Return Policy

At Zancot Electronics, we aim to ensure customer satisfaction while maintaining fair return conditions for industrial and electronic equipment.

Return Window

Customers may request a return within 15 days from the delivery date by contacting sales@zancot.com.

Return Authorization

All returns must be approved in advance. Customers must obtain a Return Merchandise Authorization (RMA) before sending any product back. Returns without prior authorization may be refused.

Condition of Returned Items

Products must be returned in their original condition and packaging, including all accessories, manuals, and labels. Items that show signs of installation, testing, modification, or damage are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• specially sourced or custom ordered products

• items that have been opened, installed, powered on, or modified

• products returned without original packaging

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable and insured shipping method.

Damaged Items

If a shipment arrives damaged, customers must report it within 3 days of delivery and keep all original packaging.

Refunds

Once the returned item is received and inspected, the refund will be processed to the original payment method, subject to our Refund Policy.

Refund Policy Reference

For full details regarding refund eligibility and deductions, please review our Refund Policy Page.

Contact

For return requests or assistance, please contact:  sales@zancot.com