At Zancot, we are committed to ensuring your satisfaction with every purchase. Here are the key points of our return policy:

• Return Window: You have 15 days from the date of delivery to request a return for eligible items.
• Condition of Returns: Products must be returned in their original condition, including the manufacturer’s box, packaging materials, manuals, cables, and any accessories provided with the initial shipment.
• Exclusions: Returns may be declined if products do not meet our return criteria, such as those returned without proper packaging or with visible damage.
• Return Shipping: Customers are responsible for the return shipping costs. We recommend using a shipping method with tracking to ensure safe delivery.
• Damaged in Transit: If a package arrives damaged, you should refuse delivery. If you accept the delivery, please:
  
  • 1. Note the damage on the courier’s delivery note so we can file a complaint.
    2. Keep the product, original packaging, and any additional packaging.
    3. Contact Zancot Electronics promptly at sales@zancot.com to arrange for inspection and removal of the damaged product.

  If you are unaware of the damage, do not retain the product and its packaging, or fail to notify us within 3 days of delivery, Zancot Electronics will consider the product accepted unless we exercise our standard right of withdrawal.

• Refund Processing: Once the returned item is received and verified, we will process the refund to the original payment method.

For further details or assistance with returns, please contact us at sales@zancot.com.